Operations
November 8, 2017
If the restaurant industry wasn’t facing turmoil enough already, another big hit may be coming its way – a reduction in loyalty to restaurant brands. Loyal customers are bread and butter to a brand – not only do they keep a consistent inflow of business, but because of their loyalty, they bring in other strong referrals. However, the tides may be changing as the share of wallet may be directed […]
June 6, 2017
Mobile payment technologies are quickly being adopted by smartphone users. This means that restaurants will need to adapt their way of processing payments in order to retain the ever growing population of tech-savvy customers. An unwillingness to alter decades-old payment practices, such as taking a physical credit card to the BOH for processing on a POS, will increasingly result in lost customers. As evidence of this trend, the National Restaurant […]