Operations
February 19, 2020
Cash is no longer king. Around the world, consumers choose to make more and more card-based payments for goods and services. According to a 2018 survey, 54% of consumers prefer using debit cards; 26% opt for credit cards, and only 14% prefer cash. As consumers, we don’t often think about what our payment preferences mean for retailers. But in order to accept cards, merchants must make several payments, including processor […]
February 11, 2020
Closing the Loop Restaurants already collect certain types of data, for example, check data and order history. But compared to e-commerce companies, restaurants don’t actually collect as much as they could. For example, Amazon knows exactly how many times you visit their website, how much time you spend on each page. Not only does the website remember the items you’ve purchased, but also the items that you’ve looked at and […]
February 6, 2020
In our previous post on personalizing the restaurant experience, we touched on how personalization can benefit both operational and marketing efforts. Today, let’s dive deeper into how personalization benefits restaurant operations. Restaurants will see massive operational advantages from personalization because it promotes both staff efficiency and guest satisfaction. Staff members who provide a tailored experience will make guests happier, boost check sizes and tips, and increase staff morale. As a […]
January 8, 2020
We can learn a thing or two from restaurants abroad. And we’re not just talking about more exotic dishes and limited edition Starbucks drinks. Pay-At-Table solutions have gradually seen more adoption by US restaurants in recent years. But tableside payments have existed in Europe, Canada, and other countries for much longer. Using wireless terminals or mobile POS devices to pay at the table in Europe has been the norm since […]
December 11, 2019
With more than 1 million restaurant locations in the US in 2019, it becomes more important than ever to think about what your restaurant’s unique value proposition among your competition is. But think about value not just in terms of lower prices and higher discounts. Today, guests who dine out want more than a meal, and are looking for a total dining experience that they can enjoy with family and […]
December 9, 2019
In the restaurant industry today, server turnover is not the only problem on the minds of restaurant owners and operators. Another major pain point is the fact that the available labor pool is dwindling due to the low unemployment rate, and at higher costs. Why Is There a Labor Shortage in the Restaurant Industry? The US restaurant industry has relied on a relatively cheap and plentiful labor source because of […]