At Presto, the health and safety of our customers, restaurant guests, and our employees are top of mind amid concerns about the spread of the coronavirus disease (COVID-19). We want to share information about how you can maximize the safety and effectiveness of your Presto devices. Our thoughts are with anyone affected by the coronavirus.
We recommend keeping your table and Presto device surfaces clean. The process and frequency of disinfecting the Presto devices should be the same as that for your tables — and can be achieved using the same cleaning materials.
Furthermore, your Presto device is a great way to minimize physical contact between servers and guests — keeping both safe. So make sure to encourage your guests to use Presto for making payments.
Steps You Can Take
- Place packets of hand-wipes and / or dispensers of alcohol-based hand rub prominently on every table.
- For guests who have provided communication means, send regular updates on what the restaurant is doing to combat the virus. This will create confidence and improve guest loyalty.
- Make sure to display posters promoting hand-washing for both employees and guests. You can ask your local public health authority for these posters or download one from www.who.int. Combine written information with in-person communication measures for your employees to promote hand-washing and/or use of hand sanitizers.
- Keep your table and Presto device surfaces clean. The process and frequency of disinfecting the Presto devices should be the same as that for your tables — and can be achieved using the same cleaning materials.
- Ensure servers display proper hygiene when interacting with customers, e.g., refrain from touching their eyes, nose or mouth that may worry customers.
- To minimize physical contact between servers and guests, encourage your guests to use the Presto devices to make payments.
Steps Other Restaurant Chains Are Taking
- Dunkin’ Donuts has encouraged its franchise owners to tell employees not to come to work if they are ill. They are also reviewing paid time off and sick leave policies.
- Burger King is emphasizing normal hygiene practices with its employees.
- Starbucks has announced that it will halt the use of personal drinkware to minimize risk.
- McDonald’s has implemented stricter cleaning procedures.
- Olive Garden’s parent company Darden Restaurants is giving all hourly employees paid sick leave, effective immediately, amid the coronavirus outbreak.
Steps We Are Taking
- Our teams are monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state, and local agencies to help ensure the actions we are taking are in line with the latest CDC recommendations and guidance.
- We will be communicating regularly with our customers to keep them informed and provide additional information to ensure their safety and that of their guests.
- For the safety of our employees and customers, we have asked our employees to cancel all non-critical travel. This might mean that some of your support or implementation requests may be handled remotely in the near future. We thank you in advance for your understanding!
- If you have any questions about the safety of our devices or on how to make them safer, please call us at (530) 377-3786 to speak with a trained specialist.
Our first priority remains keeping our customers and their guests safe and well-informed while doing what we can to help minimize potential spread of the coronavirus. We will continue working hard to provide the level of service you have come to expect.
