January 23, 2020
Personalization pay at table technology

Personalizing the Restaurant Experience At Scale

Welcome Daniel! Here’s your favorite appetizer and a sample of something new. As the saying goes, sooner or later, everything old is new again. Being welcomed to a restaurant as a “regular”—whose preferences and habits are well known—used to be the norm for many diners. I still remember the times when being greeted by name at your neighborhood diner was the norm. Then, with the advent of large casual chains […]
April 29, 2019

How FOH Technology has EBITDA multiplier effects

For quite a while now, off-premise sales growth has been getting the majority of the attention for restaurant enterprise management teams. Yet there is a stronger case for investment in FOH innovation vs an exclusive focus on off-premise. There are only a few levers outside food quality / menu that really move the needle for restaurants to drive EBITDA growth: Improve dine-in guest service, which drives up Guest Satisfaction / […]
November 8, 2017

Are Your Loyal Guests At Risk Of Defecting?

If the restaurant industry wasn’t facing turmoil enough already, another big hit may be coming its way – a reduction in loyalty to restaurant brands. Loyal customers are bread and butter to a brand – not only do they keep a consistent inflow of business, but because of their loyalty, they bring in other strong referrals. However, the tides may be changing as the share of wallet may be directed […]
October 8, 2017

Millennial Preferences Require Restaurants to Adapt

Restaurants are trying to adapt, as Millennials demonstrate different dining behaviors as compared to prior generations.  Overall, Millennials frequent restaurants more frequently than their elders.  Forbes Magazine reports that Millennials spend 44% of their food dollars, or $2,921 annually, on eating out.  By comparison, Boomers spend only 40% of their food dollars on eating out or $2,629 annually.  The increased demand for prepared meals is a positive development for the […]
July 13, 2017

What does your digital strategy say about your restaurant?

The competition for customers has never been more fierce. The unrelenting pressures for operators to capture the loyalty and trust of guests continues to grow as their customers demand new levels of engagement. Where does this engagement start? For one, restaurant owners are implementing new technologies to help improve overall business operations and most importantly, modernize the guest experience. More guests of all ages are demanding technology in order to […]
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