February 19, 2020

The Significance of PIN Debit Savings for Restaurants

Cash is no longer king. Around the world, consumers choose to make more and more card-based payments for goods and services. According to a 2018 survey, 54% of consumers prefer using debit cards; 26% opt for credit cards, and only 14% prefer cash.  As consumers, we don’t often think about what our payment preferences mean for retailers. But in order to accept cards, merchants must make several payments, including processor […]
February 11, 2020
How Does Technology Enable Personalization?

How Does Technology Enable Personalization in Restaurants?

Closing the Loop Restaurants already collect certain types of data, for example, check data and order history. But compared to e-commerce companies, restaurants don’t actually collect as much as they could. For example, Amazon knows exactly how many times you visit their website, how much time you spend on each page. Not only does the website remember the items you’ve purchased, but also the items that you’ve looked at and […]
February 6, 2020
The Operational Benefits of Personalization for Restaurants

The Operational Benefits of Personalization for Restaurants

In our previous post on personalizing the restaurant experience, we touched on how personalization can benefit both operational and marketing efforts. Today, let’s dive deeper into how personalization benefits restaurant operations. Restaurants will see massive operational advantages from personalization because it promotes both staff efficiency and guest satisfaction. Staff members who provide a tailored experience will make guests happier, boost check sizes and tips, and increase staff morale. As a […]
January 23, 2020
Personalization pay at table technology

Personalizing the Restaurant Experience At Scale

Welcome Daniel! Here’s your favorite appetizer and a sample of something new. As the saying goes, sooner or later, everything old is new again. Being welcomed to a restaurant as a “regular”—whose preferences and habits are well known—used to be the norm for many diners. I still remember the times when being greeted by name at your neighborhood diner was the norm. Then, with the advent of large casual chains […]
April 29, 2019

How FOH Technology has EBITDA multiplier effects

For quite a while now, off-premise sales growth has been getting the majority of the attention for restaurant enterprise management teams. Yet there is a stronger case for investment in FOH innovation vs an exclusive focus on off-premise. There are only a few levers outside food quality / menu that really move the needle for restaurants to drive EBITDA growth: Improve dine-in guest service, which drives up Guest Satisfaction / […]
November 8, 2017

Are Your Loyal Guests At Risk Of Defecting?

If the restaurant industry wasn’t facing turmoil enough already, another big hit may be coming its way – a reduction in loyalty to restaurant brands. Loyal customers are bread and butter to a brand – not only do they keep a consistent inflow of business, but because of their loyalty, they bring in other strong referrals. However, the tides may be changing as the share of wallet may be directed […]
October 8, 2017

Millennial Preferences Require Restaurants to Adapt

Restaurants are trying to adapt, as Millennials demonstrate different dining behaviors as compared to prior generations.  Overall, Millennials frequent restaurants more frequently than their elders.  Forbes Magazine reports that Millennials spend 44% of their food dollars, or $2,921 annually, on eating out.  By comparison, Boomers spend only 40% of their food dollars on eating out or $2,629 annually.  The increased demand for prepared meals is a positive development for the […]
July 13, 2017

What does your digital strategy say about your restaurant?

The competition for customers has never been more fierce. The unrelenting pressures for operators to capture the loyalty and trust of guests continues to grow as their customers demand new levels of engagement. Where does this engagement start? For one, restaurant owners are implementing new technologies to help improve overall business operations and most importantly, modernize the guest experience. More guests of all ages are demanding technology in order to […]
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