In the new COVID-19 era, guests will be more aware of restaurant hygiene and will demand more measures to ensure that their entire dining experience is safe from start to finish. They will demand antibacterial wet wipes on tables so they can have more control over their safety, and may want to see cutlery and napkins placed in plastic pockets.
In addition, they will likely be wary of any human interaction. When ordering, guests may prefer to order on demand using devices that can be easily cleaned with wet wipes, rather than paper menus with a large surface area. They may also look for contactless payment options using mobile wallet or NFC. What exactly does a contactless restaurant experience look like from start to finish?
End-to-End Contactless Experience
The Presto Contactless Dining Kit enables your restaurant to provide an end-to-end contactless dining experience to your guests. Guests can view the complete menu, place orders, and pay at the table—without the need for any human contact.
Contactless Menu: After being seated, guests can access the menu by scanning the QR code sticker or tent card on their table. They can view the full menu, add items to their order, and view the check using their phone. Optionally, they also have access to their loyalty rewards and prior customizations.
Contactless Order: Once they place the order, it is displayed on the Presto Tablet next to the POS device. The system allows additional items to be added to your POS device at any time.
Contactless Payment: When guests are ready to leave, their check can be posted via the Presto Tablet and they can pay the check securely using their own phone.
Offer a “Minimal Human Contact” Lobby Experience
To keep the lobby experience hospitable yet safe for guests, restaurant hosts can be augmented or replaced with self-seating kiosks. These kiosks allow guests to register for seating and notify them when their table is ready. Guests also have the option of picking their tables before being seated and can preorder their meals in the lobby. To-Go Kiosks can also be placed in the lobby by allowing guests to submit to-go orders on their own directly to the kitchen using the same kiosk device.
Connect with Guests Digitally
Offer a “no human contact” experience, but connect with your guests by using personalization through technology. Kiosks allow guests to sign in and claim rewards, as well as reorder favorites and receive personalized recommendations. Staff have easy access to guest profiles and can make interactions richer and easier with information about their preferences and important dates. Personalization also allows restaurant marketers to enhance loyalty programs with targeted promotions to encourage repeat visits.
How to Get Started
Looking to set up an end-to-end contactless solution for your restaurant within days? The Presto Contactless Dining Kit enables your restaurant to provide an end-to-end contactless dining experience to your guests. Guests can view the complete menu, place orders, and pay at the table—without the need for any human contact. The kit is available completely free. Please visit this page for more information and reserve your spot to order the kit.